Mitch gives his take on the old saying — “Those who can, do…Those who can’t, teach!” More

Mitch Schneider discusses the importance of getting "back to school" when thinking about changing anything within the context of one's business, and asks critical questions that all shop owners should contemplate. More

It is rare that a situation or event will present itself in such a way as to so profoundly alter the way you see your world that you know you will never be the same. I'm talking about a paradigm shift so powerful it either reinforces everything you believe to be true or forces you to redefine even your most fundamental principles. I am muddling my way through such an event even as I write this; and... More

Like small children called before an angry adult, they stand and cower, afraid, and rightfully so. Dwarfed by their surroundings, surroundings guaranteed by design to produce that very effect, they look at each other as sparks dance between the two pillars and that voice resonates across the great hall shattering the silence... "Do not arouse the wrath of the great and powerful Oz. I said, 'Come back tomorrow.'"... More

We've been doing a fair amount of restoration work lately. Certainly, more than we've done in a very long time: a 1962 red Corvette convertible (Like there is another color...), a number of vintage '50s and '60s Cadillac Coupes and Sedan De Villes, a few early '50s Roadmasters, a couple of classic '60s Mustangs, a 1931 Oldsmobile (I know...How did that one sneak in there?) and more. More

I'm excited! And, if you find a hint of evil at the corners of my crooked smile - well, so what! It's been a while, and smiling feels pretty good right about now. What is it that feels so good? I'm afraid you're going to have a wait just a little while longer to find out. More

I was in the car on the way home from work about an hour later than I should have been after a particularly difficult Monday. It wasn't a difficult day, in and of itself, it was me and the difficulties were mine. I was tired, bone tired, and suffering from a bit of sleep deprivation, a problem I've more or less learned to live with over the years. The problem with that particular problem was that tonight... More

What would you do if a company you trusted, a company reputed to be "Best in Class," seemed to go out of their way to profoundly disappoint you? What would you do if they appeared totally disinterested, if not incapable of delivering on their promises of quality and service? What would you do if it turned out their QC Department were more concerned about Quantity Control than Quality Control? Do you... More

Intermittent automotive service problems are one of the few things capable of terrifying and paralyzing folks on both sides of the service counter. More

For most of us, it has been a tough year. And, even if you are one of the "lucky" shop owners who have seen a rise in their year-end numbers - "lucky" as in where "opportunity" meets "preparation," and all the skill, hard work, insight, discipline and determination that goes along with that kind of luck - it hasn't been an easy year for the majority of your clients regardless of where you are. More